ANALYST POST AT POLAND IN HCL

Job Summary

• Location: Poland


• Designation: ANALYST


• Qualification: BE/BTech


• Skills: Infrastructure Management Services (IMS)-EUC-Service Desk


• Experience: 3-5 Years


• No. of Positions: 1

Job Description

           Responsibilities :-

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s customers •


• Route problems to internal 2nd and 3rd level IT support staff. •


• Coordinate and manage relationships with vendors and support staff that offer hardware / software / network problem resolution. •


• Administer and offer User account provisioning. •


• Use the Incident Management System to document and manage problems and work requests in addition to their respective resolutions and circumvention's.


•  Responds to cell phone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and check in until closure.


• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs .


• Perform user account management ac